Refund & Billing Policy

1. Payment Gateways & Processing

AstroBeams processes customer payments for wallet credit top-ups, commercial consultation passes, and digital astrology reports securely through verified third-party payment gateways, primarily Razorpay and PayU.

Transactions are protected with 256-bit SSL encryption. AstroBeams supports multi-currency display for international visitors. Before completing any transaction, you are presented with the exact checkout currency and amount on the payment screen by the gateway provider.

2. Money Paid vs. Wallet Credits

When you perform a wallet recharge on AstroBeams, your monetary payment (plus any transparent platform top-up fee displayed before checkout) is converted into digital platform balance known as Wallet Credits:

• Platform Utility: Wallet credits are digital utility tokens used exclusively to pay for interactive AI consultations, palmistry scans, and digital report purchases on the AstroBeams website.
• No Cash Surrender Value: Wallet credits do not represent a bank deposit or currency holding and carry no cash surrender value outside the AstroBeams platform.
• Non-Expiring Balance: Unused wallet credits added to your account never expire and remain available for future consultations.

3. Commercial Passes (Day Pass & Weekly Pass)

Customers may also purchase time-bounded passes (such as a 24-hour Day Pass or 7-day Weekly Pass) granting an allocated quota of consultation questions:

• Billing Precedence: When an active pass is present on your account, consultation questions are automatically deducted from the pass first, preserving your wallet credit balance.
• Validity Period: Pass entitlements are active until the specified time duration elapses or until the question quota is fully exhausted, whichever occurs first.

4. Digital Report Orders & Delivery

Astrology reports (including Vedic Kundli reports, Gemstone recommendations, Kundli Match-Making dossiers, and Western transit charts) are digital products generated immediately based on the birth details provided.

Reports are delivered electronically as on-screen views and downloadable PDF documents. Because digital access is granted instantly upon order completion, completed report generations cannot be returned.

5. Failed, Pending, or Cancelled Payments

Our billing system is designed to prevent incorrect charges:

• Cancelled Checkouts: If you close the payment modal or cancel checkout before authorization, no money is collected and your AstroBeams account is not charged.
• Failed AI Responses: During active chat sessions, you are billed only for successful consultation minutes. Incomplete or failed AI system responses are never charged.
• Delayed Confirmations: If funds are deducted from your bank or card but credits do not immediately reflect in your wallet balance, our automated system attempts reconciliation with the gateway. If your balance does not update within 5 minutes, please contact customer support with your payment confirmation reference.